Terms and Conditions

1. Definitions of basic terms and terminology

1.1 “Platform” or “Application” – means the mobile software interface, the associated website, the servers and the digital infrastructure under the name Talobox, owned, developed and technically operated exclusively by mtech global s. r. o., which serves as an automated tool for intermediating demand and supply for the transport of bulky and other shipments between registered users.

1.2 “Operator” – the company mtech global s. r. o., which ensures the technical and commercial operation of the Platform, collects service fees for the provision of the IT solution and for its intermediation activity, while it does not itself perform any physical transport or postal activity.

1.3 “Sender” – a registered user, who may be a natural person who has reached the age of 18 years (including a natural person – entrepreneur), or a legal person acting through an authorised natural person, who through the Platform submits a request for the transport of a Shipment, specifies the pick-up and handover locations and pays the total price of the Order.

1.4 “Driver” or “Courier” – an independent user who has completed the identity verification process and who, through the Platform, voluntarily accepts a request for the transport of a Shipment, which they perform in their own name. A Driver may be (a) a natural person who has reached the age of 18, is not an entrepreneur and performs transport occasionally, alongside their ordinary journeys, for a Trip Contribution; or (b) an entrepreneur, being a natural person – entrepreneur (sole trader) or a legal person (e.g. an s.r.o.), who holds the authorisation required for the transport; a legal person performs the transport through its statutory body or a person authorised by it and verified in the Application. The transport is performed using a vehicle with a total weight of up to 3.5 t.

1.5 “Recipient” – a natural or legal person designated by the Sender in the Order detail, who is entitled to take over the Shipment at the handover location. The Recipient need not be a registered user of the Platform; takeover is confirmed by communicating the PIN code to the Driver.

1.6 “Shipment” – a tangible movable item or a set of items which the Sender hands over to the Driver for the purpose of transport, whereby it must meet the conditions defined in Article 5 of these Terms and its dimensions must allow safe stowage in the Driver’s vehicle. The Platform does not set fixed maximum dimensions for a Shipment; the Sender selects only an indicative size category.

1.7 “Order” – an electronic record created in the Platform system by the Sender’s submission of a request, containing the parameters of the Shipment, the pick-up and handover locations, the price, after acceptance also the identity of the Driver, and the current status of the transport.

1.8 “PIN code” – a unique, system-generated 6-character verification code (one capital letter and five digits; for easier dictation the characters I, O and 0 are not used) assigned to a specific Order, the communication of which to the Driver serves as confirmation of takeover of the Shipment by the Recipient and as proof of its handover.

1.9 “Stripe” – the Stripe group of companies (in particular Stripe Payments Europe, Limited and the Stripe Connect product), a payment service provider (PSP) with PCI DSS certification, an independent controller of personal data, which provides for the Platform in particular: as a payment gateway, the processing of card and digital-wallet payments from the Sender, including authorisation and capture (Article 8); via Stripe Connect Express, the establishment and KYC verification of the Driver’s payment account (Article 4); and the operation of the Driver’s Stripe wallet and payouts to their bank account (Article 8). The provisions of these Terms concerning “Stripe” apply to all of these roles, unless the context indicates otherwise.

1.10 “Stripe wallet” – the Driver’s digital balance held via Stripe Connect Express (not an internal balance in the Talobox profile), expressed in euro (€), to which the Trip Contribution is credited after successful delivery and from which the Driver may make transfers to their bank account.

1.11 “Service Fee” – the Operator’s remuneration for intermediation, which forms part of the total Order price paid by the Sender and which the Operator retains before transferring the Trip Contribution to the Driver.

1.12 “Trip Contribution” – the amount paid by the Sender to the Driver for the Order. For a Driver who is a natural person and not an entrepreneur, it is a contribution to the costs of a shared journey that the Driver would make in any event (in particular fuel, tolls and parking, vehicle wear and depreciation, servicing, insurance and other costs of operating the vehicle). For a Driver who is an entrepreneur (a sole trader or a legal person), it is remuneration for the transport service (“Driver Remuneration”), which that entrepreneur invoices to the Sender. The amount of the Trip Contribution is agreed between the Sender and the Driver; the Platform determines its minimum amount under Article 8.

2. Subject matter, scope and binding nature of the Terms

2.1 These Terms and Conditions (hereinafter the “Terms”) comprehensively and in detail govern all contractual, commercial and civil-law relations, rights, obligations and sanctions arising between the Operator and all categories of users (Senders and Drivers) from the moment of their first interaction with the Platform.

2.2 By successfully completing registration, by ticking the relevant consent checkbox, or by any actual use of the functions of the Platform, the user expressly and unconditionally confirms that they have read the entire text of these Terms as well as the separate Privacy Policy in detail, that they have fully understood their content, and that they accept them as a binding contractual basis.

2.3 Active consent and its record. Registration is completed only after the user has become acquainted with these Terms and has actively ticked the checkbox confirming consent to the Terms and to the Privacy Policy; without such ticking, registration is not possible. The Operator retains a record of the granting of consent, including the date and time of ticking and the version of the Terms to which the user consented, under the user’s identifier, and sends the current wording of the Terms in PDF format to the user’s e-mail address.

2.4 These Terms and all legal relations arising from them are governed exclusively by the legal order of the Slovak Republic, with particular emphasis on Act No. 40/1964 Coll. (the Civil Code), Act No. 513/1991 Coll. (the Commercial Code), Act No. 108/2024 Coll. on Consumer Protection and on Amendments to Certain Acts, as amended, and Act No. 22/2004 Coll. on Electronic Commerce, as in force.

2.5 The user acknowledges that consumer-protection laws apply exclusively to the provision of technological and intermediation services by the Operator. The transport contract arising directly between the Sender and the Driver (natural or legal persons) is governed by the relevant provisions of the Civil Code (Sections 765 et seq.) and, where the parties are entrepreneurs acting within their business activity, also by the relevant provisions of the Commercial Code.

3. Conditions of registration, verification and account administration

3.1 Full use of the Platform’s services, the submission of Orders or the acceptance of transports is subject to the indispensable condition of successfully completing the registration process by creating a user account through a verified e-mail address, a verified telephone number (SMS) and/or authentication via Google Sign-In.

3.2 The user account is strictly personal and non-transferable. Only a natural person who has reached the age of at least 18 years at the time of registration may register and actively use the Platform. Any registration by a person under 18 years of age is invalid and will be cancelled. A Sender may be a natural person aged 18 or over, or a legal person acting through an authorised natural person; if the registered person places an Order on behalf of a legal person or an entrepreneur (e.g. for invoicing purposes), they declare that they are authorised to do so. A Driver may be (a) a natural person who is not an entrepreneur and performs the transport occasionally, alongside their ordinary journeys; or (b) an entrepreneur – a natural person (sole trader) or a legal person (an s.r.o.) holding the authorisation to perform transport, who, upon registration, provides their billing details (business name, company ID, registered office or place of business, tax ID or VAT ID and an e-mail for invoices) and authorises invoices to be issued in their name under point 8.8; for a legal person the transport is performed by its statutory body or a person authorised by it and verified in the Application, using a vehicle with a total weight of up to 3.5 t.

3.3 The user is legally responsible for ensuring that all data entered by them (name, address, telephone number, documents, vehicle registration plate) are at all times true, accurate, complete and up to date. In the event of a change of data, the user is obliged to update them without undue delay in the profile settings. The user is liable for any damage caused by the provision of untrue data.

3.4 The user is obliged to protect their access passwords and login credentials against loss, theft or misuse by third parties. Sharing an account or delegating the performance of transport to unverified third parties is strictly prohibited. Upon suspicion of misuse of the account or of login credentials, the user is obliged to inform the Operator without undue delay at info@talobox.com; the Operator may temporarily block the account and require a change of login credentials. The account holder is liable for any misuse of the account, for Orders placed and for any damage arising under the user’s identity until such notification, unless the misuse was caused by the Operator.

3.5 The Operator is entitled to temporarily suspend or permanently cancel a user account if the user breaches these Terms or legal regulations, upon a justified suspicion of fraudulent or speculative conduct, upon repeated very low ratings (Article 16), or upon rude conduct towards other users. In urgent cases (protection of safety, prevention of fraud) it may do so even without prior notice. Notification of the reasons and the possibility to lodge an objection are governed by Article 26. The Driver’s entitlement to Trip Contributions already duly credited is not extinguished by cancellation of the account; however, the Operator may withhold it, for no longer than 30 days, while it verifies a justified suspicion of fraud, unless a public authority or a legal provision requires otherwise. If the user is a business user using the Platform in the course of its business activity, and the case does not involve a serious or repeated breach of these Terms or the fulfilment of a statutory obligation, the Operator shall notify the user of the permanent cancellation of the account at least 30 days in advance, in accordance with Regulation (EU) 2019/1150 of the European Parliament and of the Council (the “P2B Regulation”).

3.6 The user may cancel their account at any time free of charge and without stating a reason in the profile settings in the Application; ongoing Orders must be completed or cancelled under Article 10 before the account is cancelled. The Operator may also terminate the contract for use of the Platform without stating a reason, with a notice period of 30 days notified by e-mail; this is without prejudice to the cases under the preceding paragraph.

4. Identity verification (KYC) and account blocking

4.1 In the interest of protecting the safety of the community and the payout of Trip Contributions, the Operator requires the identity verification of Drivers. New Drivers complete KYC during the “Become a driver” registration process through Stripe Connect: Stripe verifies the identity document (typically an identity card or passport) and the related data required for transfers. As part of this verification, the Driver enters into a contractual relationship directly with Stripe and agrees to its terms and conditions (the Stripe Connected Account Agreement). Without the successful completion of this verification, the Driver cannot receive Trip Contributions for deliveries.

4.2 The Operator has the right to block a user’s account upon detection of a breach of these Terms, manipulation of the GPS location, a justified suspicion of financial fraud, or upon repeated justified complaints from Senders about the quality of delivery, by the procedure under Articles 3 and 26.

5. Weight and safety conditions of Shipments

5.1 The Talobox Platform serves primarily for crowdshipping, i.e. the occasional transport of parcels by natural persons alongside their ordinary journeys. A single Order may contain one or more individual pieces. The Platform does not set fixed maximum dimensions for a Shipment.

5.2 When submitting a request in the Application, the Sender is obliged to truthfully state what is being transported (a description of the Shipment’s contents) and to select an indicative size category (small – handheld, medium – seat-sized, large – boot-sized, van up to 3.5 t). An indicative weight should always be provided, and for heavy Shipments (which one person cannot normally carry) truthfully stating the weight is mandatory. Exact dimensions are not entered in the Application; if the Shipment is of unusual shape or size, the Sender must state this in the description.

5.3 The Shipment must fit safely into the space reserved for cargo in the Driver’s vehicle (e.g. boot, load area, or space with folded seats). The load must not endanger the Driver or passengers – in particular it must not block visibility, hinder vehicle control, or become loose or shift during the journey. Before starting the journey, the Driver must securely stow and fasten the load in accordance with applicable road traffic rules.

5.4 The Driver assesses the suitability of the Shipment at the pick-up location. The Driver has the right, at the pick-up location, to refuse to take over the Shipment if it does not fit in the vehicle, cannot be safely secured, endangers driving safety, does not match the description, or otherwise does not allow safe transport (procedure under Article 10).

5.5 The Sender must properly and safely pack or prepare each individual piece of the Shipment before handing it over to the Driver, having regard to its nature and fragility (e.g. cardboard box, protective blankets for bulky items), so that the goods withstand ordinary handling, vibration and transport in the Driver’s vehicle.

5.6 Value of the Shipment. When creating an Order, the Sender is obliged to state truthfully the total value of the Shipment in the mandatory field “Shipment value”; an Order cannot be created without it. The Platform is intended for the transport of items whose actual value per piece does not exceed 500 € (in words: five hundred euros). If the Sender does not state the value truthfully (in particular understates it) or sends an item of higher value than the value stated, the Sender has breached these Terms and, if damage occurs, this is assessed as contributory negligence on the Sender’s part under Section 441 of the Civil Code, and any claim for damages is reduced accordingly. If the Sender has stated the value truthfully, the Sender has not breached these Terms even where the value exceeds 500 €; in that case the Sender is only shown a notice when creating the Order, as set out in point 5.7, and the Driver, to whom the value is displayed before accepting the Order, is liable for damage under point 5.7.

5.7 Liability for damage to the Shipment. The Operator does not insure Shipments. The Driver, as a party to the contract of carriage, is liable for damage to, loss of or destruction of the Shipment during transport for the full amount of the damage actually incurred; the amount of 500 € under point 5.6 is not an upper limit of compensation. If the Shipment has a higher value that the Sender has truthfully stated, the Driver is liable for the entire damage; the statement that the Sender transports the Shipment “at their own risk” does not reduce the Driver’s liability. If the value of the Shipment exceeds 500 €, the Sender is recommended to arrange individual insurance of the shipment with a commercial insurer outside the Platform. In the event of contributory negligence on the Sender’s part under point 5.6, compensation is reduced accordingly. Where the Driver caused the damage intentionally, the Driver always compensates it in full. This point does not affect the list of items completely excluded from transport under this Article (e.g. cash, securities, jewellery, precious metals and stones), the transport of which remains prohibited regardless of their value; in the event of a breach of this prohibition, the Operator is not liable for damage to such a Shipment and may cancel the Order and/or restrict the Sender’s account.

5.8 Strictly prohibited contents of a Shipment, excluded from transport:

• Narcotic substances, psychotropic substances, precursors, illegal drugs and any narcotics.
• Weapons (firearms, bladed weapons, blank-firing weapons), their components, ammunition, military material, explosives, pyrotechnics and detonating substances.
• Flammable, corrosive, toxic, radioactive, infectious, self-igniting or otherwise chemically hazardous substances subject to the international ADR regulations.
• Live or dead animals, protected species of fauna and flora.
• Stolen goods, smuggled commodities, counterfeit items and objects originating from criminal activity or infringing copyright and intellectual property rights.
• Human remains, urns containing ashes, organs intended for transplantation or biological medical material.
• Cash, payment cards, securities, jewellery, precious metals and precious stones.
• Medicines subject to medical prescription, tobacco products and alcohol in quantities corresponding to a commercial purpose, as well as goods subject to excise duty without the prescribed marking.
• Foodstuffs and other perishable items requiring refrigeration, unless the Driver has expressly agreed in advance to their transport.
• Items of cultural value and monuments whose relocation or export is subject to a permit.
• Pressure vessels, gas cylinders, quicklime, damaged or loosely stored lithium batteries and batteries not complying with transport standards, and any other goods whose possession or transport is prohibited by the legal regulations of the Slovak Republic, the EU or of transit countries.

6. Legal status, declarations and obligations of the Driver

6.1 The Driver performs the transport activity as an independent party, in their own name, on their own responsibility, at their own expense (fuel, vehicle wear and tear, insurance) and at their own risk. No employment relationship, public-service relationship, agreement on work performed outside an employment relationship, commercial agency or mandate relationship arises between the Driver and the Operator (mtech global s. r. o.).

6.2 The Driver freely decides whether, when and to what extent they will use the Platform. They have no obligation to accept any particular Order, to work a minimum amount of time or to achieve a minimum number of rides; declining an offer is not sanctioned and has no effect on their further access to requests. The Driver may simultaneously provide their services also through other persons or platforms. The safety and record-keeping requirements of these Terms (e.g. photographic documentation of the Shipment, the PIN code, location recording during active transport) constitute conditions of use of the Platform necessary to verify proper delivery, not instructions on how to perform work, and do not create a relationship of subordination between the Driver and the Operator. Instructions, recommendations and default values in the Application (e.g. minimum price, Smart Batching suggestions, recommended handover procedures) are of a recommendatory nature only and do not determine the content of the contract of carriage between the Driver and the Sender; the Operator intervenes in the relationship between them only to the extent necessary for the operation of the Platform, safety and the fulfilment of legal obligations.

6.3 The Driver performs the transport exclusively by a motor vehicle that has an assigned registration number (licence plate) – a passenger car or a van – and bindingly declares that they hold a valid driving licence for the relevant vehicle category and that the vehicle meets the conditions for operation on public roads, has a valid roadworthiness and emissions test (STK/EK) and has duly concluded compulsory third-party motor vehicle liability insurance (PZP). The Driver shall independently verify with their insurer whether their vehicle insurance also covers the transport of goods for remuneration, as standard personal insurance products often do not include such cover.

6.4 The Driver is obliged to produce clear photographic documentation of the condition and packaging of the Shipment in the Application at the moment of its takeover from the Sender and subsequently at the moment of its handover to the Recipient. These photographs constitute key evidence for verification of the Order.

6.5 Under no circumstances, except in the event of a direct threat to life or health, may the Driver arbitrarily open the Shipment, examine its contents, breach its protective packaging, intentionally damage or destroy it, misappropriate it or unlawfully retain it. Such conduct results in immediate cancellation of the account and referral of the matter to the law enforcement authorities. The Driver is obliged to return the entrusted Shipment regardless of its value and always compensates in full any damage caused intentionally. Misappropriation of an entrusted Shipment is the criminal offence of misappropriation (Section 213 of the Criminal Code) where the damage caused exceeds EUR 700 (since 6 August 2024); for lower damage it is an offence against property (Section 50 of the Offences Act), which the police also handle in misdemeanour proceedings. The Driver’s civil liability and the obligation to return the item remain unaffected.

6.6 A Driver who has accepted an Order through the Platform is obliged to perform the transport in person. Delegating, selling, assigning or handing over the ride to an unverified third party (including family members) is strictly prohibited, under penalty of permanent exclusion from the Platform.

6.7 For a Driver who is a natural person and not an entrepreneur, the Trip Contribution is a contribution to the costs of a shared journey that the Driver would make in any event. The Driver’s costs include not only fuel but also vehicle wear and depreciation, servicing, tyres, insurance and other costs of operating the vehicle. The Driver independently assesses whether and to what extent the Trip Contribution exceeds their costs; any surplus over costs is the Driver’s income. Income from occasional activities is exempt from income tax up to 500 € per year (Section 9(1)(g) of Act No. 595/2003 Coll. on Income Tax); above this amount it is taxed, and demonstrable expenses may be claimed. The Driver is responsible for the proper fulfilment of their tax and levy obligations. The Platform is intended for occasional transport alongside journeys that the Driver would make in any event. If the Driver performs transport systematically, independently and for the purpose of generating profit, the Driver is an entrepreneur and is responsible for obtaining the required authorisation (in particular under Act No. 455/1991 Coll. on Trade Licensing and Act No. 56/2012 Coll. on Road Transport) and for fulfilling the related tax and levy obligations. A Driver who is an entrepreneur (a sole trader or a legal person) receives the Trip Contribution as remuneration for the transport service, an invoice for it is issued to the Sender (through the Platform under point 8.8) and the Driver is itself responsible for its taxation, including VAT. The Operator does not act as a tax payer or adviser for users. The Trip Contribution is paid to the Driver by the Sender (the Operator only collects and transfers it under Article 8); the Operator does not provide the Driver with wages or any other remuneration for work.

7. Permitted and prohibited means of performing the transport

7.1 For safety and logistical reasons, the transport of Shipments intermediated through the Talobox Platform is permitted exclusively by a motor vehicle that has an assigned registration number (licence plate) – a passenger car or a utility vehicle (van) with a maximum permissible total weight not exceeding 3,500 kg (category B driving licence). Upon registration, the Driver states the registration number of the vehicle used for the transport.

7.2 The use of heavy goods vehicles, trucks, heavy machinery or vehicles with a total weight exceeding 3,500 kg for the fulfilment of Orders obtained from the Platform is strictly prohibited; the Application does not allow such a vehicle type to be selected.

7.3 The Platform intermediates only transport within the Slovak Republic; both the place of pick-up and the place of delivery of the Shipment must be on its territory, and the Application does not allow an Order with a route abroad to be created. If, nevertheless, cross-border carriage for reward by road vehicle were to take place, the CMR Convention may apply (irrespective of the vehicle’s weight and of whether the Driver is an entrepreneur). The contract of carriage is concluded between the Sender and the Driver; the Operator is not a party to it, and the obligations arising from the CMR concern the Driver.

8. Pricing structure, fees and cashless payment terms

8.1 The total price of each Order consists of the Trip Contribution under point 1.12 and the Application Service Fee under point 1.11. The Trip Contribution and the other terms of transport are agreed between the Sender and the Driver; when a request is submitted, the Application determines the minimum amount of the Trip Contribution based on route length, which the Sender may voluntarily increase (e.g. for a heavier parcel, stairs or urgency). The minimum amount is set for technical and operational reasons (covering the payment gateway’s transaction costs and the minimum Service Fee) and is not an instruction to the Driver, who is under no obligation to accept any Order. The Application does not allow an Order to be created with a Trip Contribution lower than this minimum amount. The Application Service Fee is always added to the Trip Contribution.

8.2 Total Order price by route length: Route length is determined as road distance (along the road network), not as a straight-line distance. For routes up to and including 40 km the minimum total price for the Sender is 10.00 €. For routes longer than 40 km the minimum total price is calculated as: 10.00 € + 0.05 € for each kilometre above 40 km (formula: 10.00 € + (km − 40) × 0.05 €/km). All prices shown in the Application are final; where the Operator is a VAT-registered person, they also include VAT.

8.3 Split of the total price between the Trip Contribution and the Application Service Fee: Up to and including 40 km the Driver receives 75 % (7.50 €) and the Operator (Service Fee) 25 % (2.50 €). Between 41 km and 200 km the Service Fee share decreases smoothly from 25 % to 20 % and the Driver’s share increases smoothly from 75 % to 80 %. From 200 km inclusive the split is fixed: Driver 80 %, Application Service Fee 20 %. The minimum amount of the Application Service Fee is always at least 2.50 €.

8.4 Collection on the Driver’s behalf and Platform revenue: The amount designated as the Trip Contribution is received by the Operator via Stripe on behalf of, and to the account of, the Driver (as payment intermediary) and, after delivery of the Shipment, is transferred to the Driver’s Stripe Connect account. The Operator does not treat this amount as its own revenue or income from transport. The Operator’s revenue and invoiced consideration to the Sender is exclusively the Application Service Fee under point 8.3, and, where applicable, the portion of a cancellation fee due to the Operator under Article 10. The Operator sends the invoice for these services to the Sender electronically. Where the Driver is an entrepreneur (a sole trader or a legal person), the Sender receives in the same e-mail also the invoice for the Trip Contribution issued by the Operator in the Driver’s name under point 8.8; where the Driver is a natural person who is not an entrepreneur, no invoice is issued and the Sender receives only a confirmation of the amount of the Trip Contribution the Driver received (this confirmation is not an invoice).

8.5 Cashless payment and authorisation: The Platform operates exclusively on a cashless basis. Any cash payments between the Sender, the Driver or the Recipient are strictly prohibited. Payment is made in advance by payment card or digital wallet (Apple Pay, Google Pay or Revolut Pay, depending on what the device or the Sender supports) via the Stripe payment gateway (Stripe Payments Europe, Limited). When an Order is created, Stripe blocks (authorises) the total amount on the Sender’s card; the funds are not yet captured, and the Order is shown to Drivers only after successful authorisation. Acceptance by the Driver does not change the original authorisation. Actual capture takes place only upon handover of the Shipment (confirmation of the PIN code); the Operator then retains the Service Fee and transfers the Trip Contribution to their Stripe Connect account.

8.6 Driver-search time limit and release of the hold: If no Driver is found and confirmed for the request within 6 (in words: six) calendar days of the Order’s creation, the Platform automatically cancels the Order. At the same time, the authorised amount on the Sender’s card is released (unblocked) in full (100 %) without any cancellation fees. The Sender will be informed of the cancellation by notification. The 6-day period is based on the maximum period for which an amount may be held on a card under the rules of the card schemes and the payment service provider. The time it takes for funds to become available again in the Sender’s account depends on their bank. If an accepted Order is not delivered within the validity period of the original authorisation (typically within 7 days of its creation), the Platform will automatically attempt a new authorisation of the same amount on the Sender’s stored card before the Shipment is handed over. If the bank requires further confirmation (e.g. 3-D Secure) and the Sender is not available at that moment, the Shipment will nevertheless be handed over and delivery will be confirmed in the Application; the Sender will receive a notification and an e-mail and will be asked to complete the payment in the Application additionally, as soon as this is possible. The Operator is not entitled to unilaterally cancel the Order for this reason after the Shipment has been handed over.

8.7 Driver’s Stripe Connect wallet, minimum payout amount and bank-payout fee: The Trip Contribution for delivered Orders is credited to the Driver’s Stripe Connect Express wallet. A reserve of 2.50 € remains on the wallet, which serves as cover for any potential claims of the Operator against the Driver (e.g. contractual penalties or other claims under these Terms) and is not paid out separately during the lifetime of the account. When the Driver’s account is cancelled, this reserve, after settlement of all their obligations towards the Operator, is paid out to their bank account. Payout of the remaining amount to the Driver’s bank account is triggered automatically as soon as the total wallet balance reaches at least 7.50 € (i.e. a net withdrawal of at least 5.00 € above the reserve); a lower amount cannot be paid out separately until the balance reaches this threshold. The Driver does not need to manually trigger or request the payout – the system initiates it automatically once the threshold is reached. If at least one such payout is sent to the Driver’s bank account in a calendar month, the Operator is entitled to debit a one-off fee of 2.50 € from the Driver’s wallet in that month (Stripe Connect costs and administration), automatically and regardless of how many payouts occurred in that month – the fee is charged at most once per calendar month, and the number of payouts in that month is not otherwise limited. The fee is not linked to the number of rides or to how long funds remain in the wallet: if, for example, the Driver makes no bank payout for six months, no fee is charged; upon the first payout after that period, only one fee of 2.50 € is charged for the calendar month of that payout. A further fee of 2.50 € arises only in another calendar month in which a bank payout again occurs.

8.8 Authorisation to issue invoices in the Driver’s name. A Driver who is an entrepreneur (a sole trader or a legal person) authorises the Operator to prepare, in the Driver’s name and on the Driver’s behalf, and to send to the Sender, invoices for the Trip Contribution (remuneration for the transport), based on the data in the Driver’s profile and the data of the Order. Each Driver has their own invoice number series. Invoices are prepared in the form required by law at the time of issue (including a structured electronic invoice where its issue is mandatory). The Driver is responsible for the accuracy of the data on the invoice, for determining the rate and taxation (including VAT) and for fulfilling any other obligations, even though the invoice was prepared by the Operator; the Driver must keep the profile data (in particular company ID, tax ID, VAT ID and registered office) up to date. The Driver grants the authorisation upon registration and may revoke it with effect for the future; after revocation, the Trip Contribution cannot be paid out to the Driver’s bank account.

9. Price, acceptance of the offer and conclusion of the contract

9.1 Pricing: When a request is submitted, the Platform determines the minimum amount of the Trip Contribution based on route length (Article 8). The Sender either keeps this minimum amount or voluntarily increases it. The Application Service Fee is added to the Trip Contribution; the resulting total is the amount the Sender pays cashlessly under Article 8.

9.2 Acceptance or refusal: A Driver to whom the request is shown may accept the offer at the price set by the Sender, or refuse it. The Driver does not set or change the Order price.

9.3 Conclusion of the contract of carriage: When the Driver accepts the Sender’s request in the Application interface, the contract of carriage of goods between these two users is deemed duly, validly and mutually concluded. From that moment the delivery price is final, fixed and unchangeable for both contracting parties. The Driver is then legally obliged to attend the loading location and deliver the Shipment; otherwise they are subject to sanctions under Article 10 of these Terms.

10. Cancellation terms, cancellation of Orders and penalties

The cancellation of an Order and the associated contractual penalties are governed by the rules set out below, to which the user expressly agrees when creating or accepting an Order. These rules do not affect the statutory right of a consumer to withdraw from the contract under Article 11 of these Terms. When creating or accepting an Order, the user expresses active consent to the wording of these Terms by ticking the relevant confirmation in the Application, whereby, in relation to the contractual-penalty arrangements under this Article, the written-form requirement under Section 40(4) and Section 544(2) of the Civil Code is satisfied. Payment of a contractual penalty does not affect the right of the Operator or the Driver to claim damages to the extent that they exceed the amount of the contractual penalty. The Operator’s right to set off a due contractual penalty or other claim against the Driver’s claim for the Trip Contribution is governed by Section 580 of the Civil Code.

10.1 Cancellation rules and penalties applied to the Sender:

• Cancellation of an Order while it has not yet been bindingly accepted by a Driver (driver-search or awaiting-payment status, including automatic cancellation by the system after the search time limit expires) is FREE OF CHARGE, without any penalties. 100 % of the reserved or paid amount is released or refunded to the Sender (for card payments the authorisation is cancelled in full).
• Free cancellation ends at the moment the Driver bindingly accepts the Order in the Application (acceptance, not merely viewing the order detail).
• Cancellation after acceptance, while the Driver is not yet at the pick-up location: If, according to the Platform’s current GPS data, the Driver is more than 10 km away from the pick-up location, such cancellation is FREE OF CHARGE (the amount paid is refunded in full) – the Driver has not yet incurred significant time or travel costs for the Order. If the Driver is within 10 km of the pick-up location, or their current GPS position is not available to the Platform at the moment of cancellation, the cancellation fee is 3.00 €, of which 2.00 € is paid to the Driver as compensation for loss of time and 1.00 € is retained by the Operator to cover transaction costs and Stripe fees (invoice described as “Order cancellation”). The remainder is refunded to the Sender.
• Cancellation while the Driver is already waiting at the pick-up location: If, according to the Platform’s GPS data, the Driver is at the pick-up location (within a radius of approximately 250 m), the cancellation fee is 3.00 € plus 10 % of the Trip Contribution. 1.00 € goes to the Operator, and the remainder of the cancellation fee (2.00 € + 10 % of the Trip Contribution) goes to the Driver. The remaining amount is refunded to the Sender.
• Driver’s failure to appear or inactivity: If, within 60 minutes of accepting the Order, the Driver’s GPS position is not getting closer to the pick-up location (more than 5 km away) and the Driver has not confirmed an estimated arrival time in the Application, the Sender may cancel the Order FREE OF CHARGE directly in the Application (button “Cancel for free – driver did not respond”); the amount paid is refunded in full. If the Driver confirms an estimated arrival time in the Application (e.g. for a longer route), free cancellation on this ground is only possible after the confirmed time, extended by 60 minutes, has elapsed. If, according to GPS, the Driver is already within 5 km of the pick-up location, free cancellation due to inactivity is not possible, and the ordinary cancellation rules under the preceding paragraphs apply (depending on whether the Driver has already arrived at the location). Disputed cases not resolved in this way by the Application may be reported to info@talobox.com.
• Once the Shipment has been taken over by the Driver, the Sender can no longer cancel the Order in the Application; any problems during transport are handled under Article 14 or by way of a complaint under Article 18.

10.2 Cancellation rules and penalties applied to the Driver:

• Cancellation for reasons relating to the Shipment: Before taking over the Shipment, the Driver may cancel an accepted Order in the Application, stating the reason, in particular if the Shipment was oversized and did not fit in the vehicle, was dirty or had an unpleasant odour, or there was no possibility to park. In such a case, the Driver pays no penalty, the full amount is released or refunded to the Sender, and the Sender is informed of the cancellation and its reason by notification.
• Sender’s absence at the pick-up location: When the Driver is at the pick-up location according to GPS, the Sender must hand the Shipment over to the Driver within 15 minutes. After 15 minutes, the Driver decides whether to keep waiting (always for another 15 minutes) and may end the wait at any time. If the Driver ends the wait, the Order is cancelled automatically and the Sender is charged compensation of 5.00 €. The remainder is refunded to the Sender.
• Abuse or unjustified cancellation: The Driver must state the true reason for cancellation. Stating one of the legitimate reasons under the first paragraph of this Article (e.g. that the Shipment was oversized and did not fit in the vehicle, was dirty, had an unpleasant odour, or there was no possibility to park) is never regarded as cancellation without good reason and does not, by itself, give rise to the Operator’s claim to the contractual penalty under this paragraph, provided it corresponds to the actual condition of the Shipment or the pick-up location. However, if the Driver cancels an accepted Order without good reason, states a false reason (e.g. repeatedly and without justification claims oversizing for objectively ordinary Shipments), or repeatedly cancels Orders, the Operator is entitled to charge the Driver a contractual penalty of 2.50 € (of which 2.00 € is a sanction for undermining the reliability of the Platform and 0.50 € covers Stripe transaction fees), which it may set off against the nearest Trip Contributions credited for further delivered Orders, and/or to temporarily restrict the acceptance of new Orders, or proceed under Article 3. The Operator may also restrict the acceptance of new rides if the Driver’s unpaid debt to the Operator exceeds 5.00 €.

11. Consumer’s right of withdrawal from a distance contract

11.1 Pursuant to Act No. 108/2024 Coll. on Consumer Protection and on Amendments to Certain Acts, as amended, a user who is a consumer has the right to withdraw from the contract for the provision of Platform services concluded at a distance without giving any reason within 14 calendar days from the day on which that contract was concluded (i.e. from the moment of registration or creation of an Order).

11.2 The consumer acknowledges that they LOSE THE RIGHT OF WITHDRAWAL from the contract if the provision of the service began with their express consent, the consumer declared that they had been duly informed that by giving such consent they lose the right of withdrawal after the service has been fully provided, and if the service has been fully provided (i.e. upon successful delivery of the Shipment).

11.3 By creating an Order, confirming payment and giving consent, the consumer expressly requests the Operator to commence the provision of intermediation services immediately before the expiry of the 14-day period and confirms that they have been duly informed of the loss of the right of withdrawal from the contract after full delivery of the Shipment. The consumer gives express consent to the start of the service and acknowledges the loss of the right of withdrawal under Section 17(10) of Act No. 108/2024 Coll. by ticking a separate checkbox in the Application before submitting the Order; the button “Order with obligation to pay” takes the consumer to the payment step; the Order is created in the Platform and becomes binding only after the payment (reservation of the amount) is confirmed via Stripe using the button “Order and pay” in the third step. A record of the consent (date and time) is kept with the Order.

11.4 If the consumer withdraws from the contract before a Driver accepts the Order, the full amount including the Service Fee will be released or refunded to them without undue delay, and no later than within 14 days. The simplest course in such a case is to cancel the Order free of charge directly in the Application (Article 10).

11.5 Withdrawal may be effected by any unequivocal statement sent to info@talobox.com or to the address of the Operator’s registered office, or using this model form:

11.6 Model withdrawal form – Addressee: mtech global s. r. o., J. Alexyho 2704/10, 955 03 Topoľčany, e-mail: info@talobox.com. I hereby give notice that I withdraw from the contract for the provision of the following service: … Order number / account e-mail: … Date of conclusion of the contract: … Consumer’s first name and surname: … Consumer’s address: … Consumer’s signature (only if the form is submitted on paper): … Date: …

12. Binding nature of internal communication via the integrated Chat

12.1 To resolve transport details, meeting points or the specification of times, users primarily use the integrated chat in the detail of the relevant active Order. The telephone contact displayed in the Order (Sender, Recipient) serves exclusively for coordination of the given transport and must not be used for other purposes or for an agreement to circumvent the Platform (Article 20).

12.2 Agreements made in the chat (e.g. a change of time or handover location) are binding on the parties involved and the Operator may use them as evidence when settling a complaint or dispute. Oral or telephone agreements should be confirmed in the chat without undue delay.

13. Delivery verification by means of PIN codes

13.1 When an Order is created, the Talobox system assigns to that Order a unique, randomly generated 6-character PIN code (one capital letter and five digits). The Sender sees the PIN code in the Order detail and is obliged to communicate it by a secure route to the Recipient (e.g. by SMS, by message or by sharing directly from the Application).

13.2 When creating an Order, the Sender may optionally enter the Recipient’s e-mail address. If an e-mail is provided and, according to the Platform’s GPS data, the Driver approaches the handover location (typically within approximately 3 km), the Platform may send the Recipient a one-off operational e-mail notice that the Driver is nearby and that they should prepare to take over the Shipment, including communicating the PIN code to the Driver. The absence of an e-mail, or delay or non-delivery of such a notice (e.g. if the Driver’s data connection fails), does not affect the validity of the Order or the Recipient’s duty to verify delivery by PIN code.

13.3 The Driver does not have this PIN code available in their application and cannot mark the Order as “Delivered” without the Recipient communicating the PIN code upon takeover of the Shipment and the Driver correctly entering it into the Application.

13.4 Without successful verification of the PIN code and without uploading a photograph upon handover, the contract of carriage is not deemed to have been performed and the Driver acquires no entitlement to have the Trip Contribution credited (with the exception of the procedure under Article 14).

13.5 Effects of entering the PIN code. Upon successful entry of the correct PIN code into the Application by the Driver at the handover location, the Shipment is deemed duly delivered to the Recipient. Entering the PIN code also constitutes an instruction to the payment system to capture the payment and to credit the agreed Trip Contribution to the Driver in accordance with these Terms.

13.6 Inspection of the Shipment’s condition. Before communicating the PIN code to the Driver, the Recipient is obliged to visually inspect the outer condition of the Shipment packaging. By communicating the PIN code, the Recipient confirms that they have taken over the Shipment and that, at takeover, there were no apparent external packaging damages. Apparent damage must be raised at takeover (e.g. in the chat with a photograph). Later claims of damage that was not raised at takeover are assessed on the basis of the evidence submitted (in particular photographs from pick-up and handover).

13.7 Exceptions. If, on the basis of evidence (in particular photographic documentation from pick-up/handover, GPS, communication in the Application), the Operator reasonably concludes that fraud, misuse of the PIN code, intentional conduct or a gross breach of the Driver’s duties has occurred, it may suspend payout, initiate a review under Article 18 and/or take measures under these Terms.

13.8 Responsibility for the PIN. The Sender is responsible for securely communicating the PIN code to the Recipient. Neither the Operator nor the Driver is liable for damage arising from disclosure, misuse or incorrect communication of the PIN code by the Sender or the Recipient.

14. Procedure where the Shipment cannot be delivered (contingency plan and reverse logistics)

14.1 Recipient not at the location: If the Driver arrives at the handover location and the Recipient cannot be reached, the Driver shall attempt to contact them (doorbell, call to the number stated in the Order) and shall wait for a reasonable time, as a rule at least 15 minutes. The Driver shall then report the problem in the Application (e.g. “Recipient is not at the location”, “Recipient does not respond to the call”, “Recipient refused to take over the shipment”, “Delivery address is incorrect or incomplete”). The Platform shall without undue delay notify the Sender of the report by notification and e-mail and shall record the time of the report.

14.2 Alternative handover location: The Driver may propose in the Application a new handover point according to their current GPS position, at most 2 km from the original delivery place. The new point applies only after the Sender confirms it in the Application. Until confirmation, delivery cannot be completed at the new point. The Sender is informed of the request by notification. After confirmation the Platform sends the Recipient an SMS (or a notification if they have an account in the Application) with a link to the new place; the verification PIN is not sent in that message and remains the same. The handover photograph and the PIN code may then be entered within a radius of approximately 1 km from the confirmed point.

14.3 Sender’s cooperation: The Sender is obliged without undue delay to respond in the chat and to arrange alternative takeover (another time, another location or another person to whom they communicate the PIN code), or to agree on the return of the Shipment.

14.4 Return of the Shipment: If the Shipment cannot be delivered, the Driver must not discard it, leave it unattended in a public place or open it, and is obliged to take reasonable care of it. Return transport to the Sender shall be ordered by the Sender in the Application as a new Order (cashlessly, under the terms of Article 8), unless they agree otherwise with the Driver within the Platform. Cash payments are excluded.

14.5 Trip Contribution in the event of non-delivery: Since without the PIN code the Driver cannot complete the Order in the Application, the Operator shall, at the Driver’s request, assess the case on the basis of the report in the Application, the GPS record, photographic documentation and chat communication. If non-delivery was caused by the Sender or the Recipient (e.g. absence, refusal, incorrect address) and the Driver proceeded under this Article, the Operator is entitled to close the Order and credit the Driver with the agreed Trip Contribution as if delivery had taken place.

14.6 Uncollected Shipment: The Driver is obliged to take care of the Shipment for no more than 30 days from the unsuccessful delivery attempt. If during this period the Sender, despite repeated requests (chat and e-mail to the account address), fails to provide cooperation, they breach these Terms and are liable to the Driver for reasonable costs associated with caring for the Shipment. After the expiry of the period and prior notice to the Sender, the Driver may deal with the Shipment in accordance with the legal regulations of the Slovak Republic; the costs associated therewith shall be borne by the Sender. If there is a suspicion that the Shipment contains prohibited contents (Article 5), the Driver shall without undue delay report this to the Police Force of the Slovak Republic.

15. Route optimisation and consolidation (Smart Batching)

15.1 The Talobox Platform is designed on the basis of the sharing economy and route optimisation. The Driver is entitled, within a single ride, to simultaneously take over, combine and deliver several independent Shipments from different Senders, provided that this does not endanger the proper and timely delivery of any of them.

15.2 The Application may suggest to the Driver further suitable requests for an active Order (Smart Batching), as a rule no more than 3, whose pick-up location and handover location both lie in a corridor of approximately up to 8 km from the route of the active Order. The suggestion is a recommendation only; the decision to accept a further Order rests exclusively with the Driver.

16. Rating system, White Glove badge and order ranking

16.1 After successful delivery (verification of the PIN code), the Sender may rate the Driver’s performance, punctuality and conduct on a scale from 1 to 5 stars, and optionally add a written review. The Driver may likewise rate the Sender. Each party may rate each Order only once. A rating must be truthful and factual; the Operator may remove a rating that breaches Articles 25 or 26.

16.2 For a Driver with a consistently high average rating (as a rule at least 4.9 out of 5 stars), the Platform may display a “White Glove” badge (Elite Deliverer) on their profile. The badge is of an informative nature for Senders and does not give rise to any entitlement to priority allocation of Orders.

16.3 Order of display of requests: Available requests are shown to Drivers sorted by distance from their current location or from their planned route; where the distance is the same, the request that has been waiting longer takes precedence. The ranking is not influenced by any payment (in accordance with Article 5 of Regulation (EU) 2019/1150 of the European Parliament and of the Council).

17. Informative overviews of Trip Contributions

17.1 In the profile of each Driver, the Platform keeps a chronological overview of completed rides and Trip Contributions received, with the option of exporting it to PDF format.

17.2 The user acknowledges that this overview serves exclusively as personal information about Trip Contributions received; it is not an accounting document or an invoice and does not replace them. The Driver alone is responsible for maintaining any records and for fulfilling tax obligations under Act No. 595/2003 Coll. on Income Tax.

18. Complaints procedure of the Platform

A user acting as a consumer has the full right to lodge a complaint regarding the quality and functionality of the digital intermediation service provided, in accordance with Act No. 108/2024 Coll. on Consumer Protection and on Amendments to Certain Acts, as amended. A complaint may not concern the performance of the physical transport itself, for which the Driver is solely responsible.

18.1 Permissible methods and forms of lodging an official complaint:

• By electronic mail, by sending a detailed submission to the e-mail address: help@talobox.com
• Through the dedicated complaint form directly in the detail of the specific Order in the application.
• In writing, sent to the address of the Operator’s registered office, mtech global s.r.o., marked “Complaint – Talobox”.

18.2 Mandatory particulars of every complaint lodged:

• Precise identification of the user, including first name, surname and the e-mail address associated with the account.
• The unambiguous system number of the Order to which the alleged failure relates.
• A chronological and detailed description of the defect, system outage or breach of the Terms.
• A clearly formulated request as to the manner of settling the complaint (e.g. correction of the error, provision of a discount, refund of the service fee).
• Relevant photographic documentation or screenshots attached, evidencing the facts asserted.

19. Legislative framework for the protection of personal data

19.1 The Operator processes the personal data of users in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council (GDPR) and with Act No. 18/2018 Coll. on Personal Data Protection and on Amendments to Certain Acts.

19.2 Detailed information on the scope of processing, retention periods and the rights of data subjects is set out in the separate document “Privacy Policy”.

19.3 The user acknowledges that the Operator, as the operator of a digital platform, is obliged to report to the tax administration data on sellers (Drivers) and their Trip Contributions pursuant to Council Directive (EU) 2021/514 (DAC7) and Act No. 442/2012 Coll. on International Assistance and Cooperation in Tax Administration, as amended. If the Driver fails to provide the data necessary to fulfil this reporting obligation even after a repeated request (at least two), the Operator is entitled to restrict the Driver’s ability to accept new Orders or to withhold payout of the Trip Contribution until the obligation is fulfilled.

20. Prohibited conduct, circumvention of the system, transparency and sanctions

20.1 Prohibition of circumventing the system and of cash: Any direct or indirect circumvention of the Platform’s payment system, including the acceptance, demand or offer of cash payments (e.g. cancelling an Order after obtaining contact details and subsequently delivering for cash outside the Platform), is strictly prohibited and gives rise to the right to block the accounts of both parties involved.

20.2 Prohibition of rude conduct: Verbal, written or physical assault, threats, discrimination, misuse of the chat, or any other gross breach of the principles of decent conduct towards another user or towards the Platform’s support is grounds for cancellation of the account without the possibility of re-registration.

20.3 Zero tolerance: The Talobox Platform applies a zero-tolerance policy towards attempts to transport illegal goods, to commit fraud or theft. In order to protect honest Drivers from being unwittingly drawn into criminal activity, the Platform’s systems record and archive relevant identifiers (e.g. IP addresses, telephone numbers, technical device IDs), and Drivers undergo KYC identity verification via Stripe Connect. Reporting to law enforcement authorities does not affect the Driver’s civil liability for damage to the Shipment or the obligation to return the Shipment or compensate its value under these Terms.

20.4 Digital evidence (photographic documentation and GPS): In order to ensure safety, the Platform requires and retains photographs of the Shipment taken by the Driver at takeover and handover and a record of the Driver’s location during active transport (from acceptance of the Order until entry of the PIN code). Outside active transport, the Driver’s location is not recorded for these purposes.

20.5 Cooperation with law enforcement authorities: Upon a justified suspicion that a criminal offence or an administrative offence has been committed (e.g. prohibited contents, fraud, theft), the Operator shall provide relevant digital evidence (photographs, chat history, GPS records) to the Police Force of the Slovak Republic, the public prosecutor’s office or other authorised authorities to the extent permitted or required by legal regulations.

20.6 No anonymity: Every Sender and Driver acknowledges that, owing to identity verification, GPS recording during transport and the mandatory photographing of Shipments, the Platform cannot serve as an anonymous tool for illegal activity. A breach of the laws of the Slovak Republic will result in cancellation of the account and referral of the matter to the competent authorities.

21. Arbitration, conflict resolution and jurisdiction

21.1 In the relationship between the Sender and the Driver, the Talobox Platform does not act as a judge, a public authority or an arbitrator. In the event of a dispute between them, the Operator shall provide both parties, and upon request also the state authorities, with cooperation to the extent of the available data (chat transcript, timestamps, GPS records, photographs) in accordance with legal regulations.

21.2 The consumer has the right to turn to an alternative dispute resolution entity under Act No. 391/2015 Coll., in particular to the Slovak Trade Inspection (www.soi.sk), if the Operator rejects their request for redress or fails to respond to it within 30 days; the proposal must be submitted within one year. In a dispute between the Sender and the Driver, the parties undertake first to attempt an amicable resolution; at their request the Operator may facilitate communication, but is not obliged to decide the dispute. This is without prejudice to the right to bring proceedings before a court.

22. Limitation of the Operator’s liability

22.1 The Operator (mtech global s. r. o.) is liable for the proper provision of the Platform’s services, in particular for its technical availability, cyber security and software functionality, to the extent of these Terms and of legal regulations. The Operator is not liable for the acts, omissions, delays or the quality of transport provided by independent Drivers.

22.2 To the extent permitted by legal regulations, the Operator’s total liability towards a user for claims arising from the use of the Platform is limited to the aggregate amount of the Service Fees that the given user paid to the Operator over the period of the last 12 calendar months preceding the occurrence of the damage.

22.3 The Operator is not liable for indirect and consequential damage, lost Trip Contribution, loss of business opportunities or loss of data, unless caused intentionally or by gross negligence.

22.4 For damage, loss, destruction or delay of a Shipment during transport, the Driver as a party to the contract of carriage (Sections 765 et seq. of the Civil Code) is liable in accordance with Article 5, including for the full amount of damage to a Shipment whose value the Sender stated truthfully. The Operator is not liable for these risks and does not insure Shipments.

22.5 The limitations and exclusions of liability under this Article shall not apply to damage caused intentionally or by gross negligence, to damage to life or health, or to the extent that mandatory provisions of legal regulations (in particular on consumer protection) exclude them.

22.6 If a third party asserts a claim against the Operator arising from a breach of these Terms or of legal regulations by a user, the user who caused the breach is obliged to provide the Operator with the necessary cooperation and to reimburse the Operator for whatever it was required to render to the third party as a result.

23. Provisions on force majeure

23.1 No contracting party (the Operator, the Sender, the Driver) bears liability for any failure to perform, restriction of performance or delay in performing its obligations under these Terms where such failure was caused by circumstances that were objectively unforeseeable, unavoidable and beyond any reasonable control of the affected party (Force Majeure).

23.2 For the purposes of these Terms, circumstances of Force Majeure include in particular: natural disasters (earthquakes, floods, windstorms), epidemics, pandemics, states of war, mobilisations, terrorist attacks, nationwide strikes, massive power outages, global internet connectivity outages, legislative interventions and state restrictions, or massive cyber attacks on the Google Firebase cloud infrastructure.

23.3 If circumstances of Force Majeure continue uninterrupted for a period exceeding 30 calendar days, each of the parties involved has the full right to withdraw from the contractual relationship without the obligation to pay the other party any penalties or compensation for damage.

24. Grant of licence to uploaded photographs and Content

24.1 Upon uploading a photograph, a Shipment description, a rating or other textual content into the Platform (hereinafter the “Content”), the user grants mtech global s. r. o. a royalty-free, non-exclusive, territorially unlimited licence to use such Content for the duration of its storage on the Platform. The Operator may sublicense the licence only to its technical suppliers (e.g. hosting), exclusively for the purposes of operating the Platform.

24.2 The scope of the licence includes the Operator’s right to store, display, transmit, technically process and make available the Content within the functions of the Platform (e.g. displaying the status of the Shipment, verifying the integrity of the packaging when settling a complaint).

24.3 The user declares that they are the author or the authorised holder of the rights to the uploaded Content and that by uploading it into the Application they do not infringe the personality rights or the property rights of third parties.

24.4 The licence expires upon the permanent deletion of the relevant Content from the Platform or upon cancellation of the account, with the exception of Content that has become part of archived transaction records (disputes, complaints, damage), where the licence subsists for the retention period under Article 5 of the Privacy Policy.

25. Sole responsibility for user Content

25.1 Full and sole legal responsibility for any type of textual or visual Content uploaded, published or transmitted through the Platform (e.g. parcel descriptions, photographs of bulky goods, chat messages, written reviews) rests with the user from whose account the Content was generated.

25.2 The user is strictly obliged to ensure that the Content they upload does not conflict with the applicable laws of the Slovak Republic and the EU, does not infringe intellectual property rights or copyright, and does not contain elements of hate speech, vulgarities, erotic material, defamation, or otherwise contravene good morals.

25.3 The Operator bears no legal or material responsibility for the content of messages, photographs and ratings entered by users. To the extent that the Operator only stores and makes available such Content uploaded by users, it acts as a provider of hosting services within the meaning of Article 6 of Regulation (EU) 2022/2065 (the Digital Services Act) and is not liable for such Content unless it has obtained knowledge of its unlawfulness and subsequently failed to act without undue delay. The user concerned is fully liable for any interference with the rights of third parties or for damage caused by illegal content.

26. Right to moderate, edit and remove content

26.1 Content moderation: The Operator is entitled to remove user Content or to restrict access to it if it is unlawful or breaches these Terms, or to restrict, suspend or cancel a user’s account. A Shipment description is automatically checked by a prohibited-content filter upon submission; other moderation decisions are taken by the Operator after an individual assessment. Passage of Content through the automatic filter does not constitute its review or approval by the Operator. The Operator may also remove Content (e.g. requests or photographs) that displays signs of fictitious, misleading or fraudulent conduct.

26.2 Reporting illegal content: Anyone may report content on the Platform (e.g. a Shipment description, a photograph, a chat message or a rating) which they consider illegal or in breach of the Terms, by e-mail to info@talobox.com. The notice should include a reasoned explanation, precise identification of the content (e.g. the Order number), the name and e-mail address of the notifying party, and a statement that the information is provided in good faith. The Operator shall acknowledge receipt of the notice, assess it without undue delay, and inform the notifying party of its decision (Article 16 of Regulation (EU) 2022/2065 – the Digital Services Act).

26.3 Statement of reasons and objection: The Operator shall inform the affected user of any restriction under this Article or Article 3, stating the reasons (Article 17 of the Digital Services Act), except where this would frustrate the investigation of a criminal offence or is prohibited by a legal regulation. The user may lodge an objection to the decision at info@talobox.com within 6 months; that objection shall, where the Operator’s organisational capacity allows, be reviewed by a person other than the one who took the decision, and the Operator shall decide on it without undue delay. This is without prejudice to the right to bring proceedings before a court.

26.4 In the event of a repeated or particularly serious breach of the rules on prohibited content, the Operator has the right to proceed to the suspension or the definitive cancellation of the user’s account.

26.5 Point of contact: The single point of contact for authorities of the Member States, the European Commission and users under Articles 11 and 12 of the Digital Services Act is the e-mail address info@talobox.com (communication in Slovak or English).

27. Declaration of professional approach and system maintenance

27.1 mtech global s.r.o. declares that it devotes, and will continue to devote, maximum effort, professionalism and professional care to the administration, technical development, monitoring and overall security of the digital environment of the Talobox platform, with the aim of eliminating risks.

27.2 The Operator is fully entitled, even without the prior consent or notification of users, to carry out ongoing technical modifications, innovations, design changes or temporary outages (restrictions of functionality) of the Platform for the purposes of planned maintenance, system updates, the correction of critical errors or the strengthening of cyber security.

28. Final provisions, effectiveness and amendments to the Terms

28.1 These Terms and Conditions acquire validity and effectiveness on the day of their publication in the Talobox Platform.

28.2 The Operator is entitled to unilaterally amend or supplement these Terms, in particular due to price adjustments, the introduction of new functions or changes in legal regulations. Users will be informed of every amendment by notification in the Platform or by e-mail at least 15 days before the new wording takes effect. The amendment shall not affect Orders created before it takes effect.

28.3 If a user does not agree with the amended wording of the Terms, they have the right to cancel their account free of charge before the date on which the changes take effect. The Driver is obliged to actively confirm the amended wording of the Terms after logging into the Application; if they do not confirm it after the effective date or refuse it, they will not be signed out of the Application, but their account will be restricted – they will not be able to create or accept new Orders. They will still have access to their history, their funds in the Stripe wallet and account deletion. The Sender confirms the applicable wording of the Terms by ticking consent when creating each Order (including cancellation and other fees). A record of consent to the amended wording (date, time and version of the Terms) is retained under the user’s identifier, and the current wording of the Terms is sent in PDF to their e-mail.

28.4 If any provision of these Terms becomes invalid, ineffective or unenforceable, this shall not affect the validity and effectiveness of the remaining provisions. The invalid provision shall be replaced by a new one whose legal and economic purpose comes closest to the original intention.

28.5 These Terms, as well as all contractual relations and any court disputes arising from them, are governed by the law of the Slovak Republic. The locally competent court for the resolution of disputes shall be the general court determined by the Operator’s registered office, unless mandatory provisions of consumer-protection legislation provide otherwise. Where the user is a consumer habitually resident in another Member State of the European Union, this choice of law does not affect the protection afforded to them by the mandatory provisions of the law of their home country (Article 6 of Regulation (EC) No 593/2008 of the European Parliament and of the Council, Rome I).

28.6 If the Operator or a user does not exercise any right under these Terms, this does not mean that they waive it. Frequently asked questions (FAQ), guides and informational texts on the website or in the Application do not form part of these Terms; in the event of a conflict, these Terms prevail.

28.7 An inseparable part of these Terms and Conditions is the separate document: Privacy Policy.