Terms and Conditions

1. Definitions of basic terms and terminology

“Platform” or “Application” – means the mobile software interface, the associated website, the servers and the digital infrastructure under the name Talobox, owned, developed and technically operated exclusively by mtech global s. r. o., which serves as an automated tool for matching demand and supply for the transport of bulky and other shipments between registered users.

“Operator” – the company mtech global s. r. o., which ensures the technical and commercial operation of the Platform and collects service fees for the provision of the IT solution and for its intermediation activity, while it does not itself perform any physical transport or postal activity.

“Sender” – a fully registered and verified natural or legal person who, through the digital interface of the Platform, submits a request for the transport of a specified Shipment, defines the loading/unloading locations and pays the agreed financial consideration.

“Driver” or “Courier” – an independent natural person of full legal age who has completed the identity verification process and who, through the Platform, voluntarily accepts an offer to transport a Shipment, carried out with the aim of obtaining a fuel contribution and co-financing the operating costs of their vehicle on the given route.

“Recipient” – a natural or legal person expressly designated by the Sender in the Order detail, who is entitled and obliged to take over the Shipment at the destination delivery address. The Recipient need not be a directly registered user of the Platform; however, the takeover is confirmed by providing the PIN code.

“Shipment” – a tangible movable item, goods or a set of items which the Sender physically hands over to the Driver for the purpose of transport, whereby such item must unconditionally comply with the weight and safety conditions defined in Article 4 of these Terms and its dimensions must allow safe stowage in the Driver’s vehicle. The Platform does not set fixed maximum dimensions for a Shipment, and dimensions are not entered in the Application.

“Order” – the electronic contractual and logistics record generated in the Platform system upon acceptance of a price offer, containing the binding parameters of the Shipment, the GPS coordinates of pick-up and delivery, the final price, the identity of the Driver and the Sender, and the current status of the transport cycle.

“PIN code” – a unique, system-generated 6-character alphanumeric verification code (capital letters A–Z and digits 0–9) assigned to a specific Order, which serves as the electronic signature of the Recipient and as indisputable proof of the physical handover of the Shipment to an authorised person.

“Virtual wallet” – the digital balance maintained in the internal interface of the Driver’s profile on the Platform, expressed in euro (€), which serves for the technical settlement of fuel contributions and for the automatic crediting of funds after successful delivery.

“Service fee” – the financial remuneration due to the Operator for intermediation, which is automatically deducted from the total cashless payment made by the Sender before the fuel contribution is credited to the Driver.

2. Subject matter, scope and binding nature of the Terms

These Terms and Conditions (hereinafter the “Terms”) comprehensively and in detail govern all contractual, commercial and civil-law relations, rights, obligations and sanctions arising between the Operator and all categories of users (Senders and Drivers) from the moment of their first interaction with the Platform.

By successfully completing registration, by ticking the relevant consent checkbox, or by any actual use of the functions of the Platform, the user expressly and unconditionally confirms that they have read the entire text of these Terms as well as the separate Privacy Policy in detail, that they have fully understood their content, and that they accept them as a binding contractual basis.

These Terms and all legal relations arising from them are governed exclusively by the law of the Slovak Republic, with particular emphasis on Act No. 40/1964 Coll. (the Civil Code), Act No. 513/1991 Coll. (the Commercial Code), Act No. 108/2024 Coll. on Consumer Protection and on Amendments to Certain Acts, as amended, and Act No. 22/2004 Coll. on Electronic Commerce, all as amended, as well as by directly applicable European Union law. Nothing in these Terms limits or excludes the rights that a consumer enjoys under the mandatory provisions of the law of the country of their habitual residence within the European Union.

The user acknowledges that consumer-protection laws apply exclusively to the provision of technological and intermediation services by the Operator. The transport contract arising directly between the Sender and the Driver (natural persons) is governed by the relevant provisions of the Civil Code (Sections 765 et seq.).

3. Registration, verification and account administration

Full use of the Platform’s services, the submission of Orders or the acceptance of transports is subject to the condition sine qua non of successfully completing the registration process by creating a user account through a verified e-mail address, a verified telephone number (SMS) and/or authentication via Google Sign-In.

The user account is strictly personal and non-transferable. Only a natural person who has reached the age of at least 16 years at the time of registration may register and actively use the Platform. Any registration by a person under 16 years of age without documented consent of their legal guardian is invalid and will be cancelled immediately.

The user is legally responsible for ensuring that all data entered by them (name, address, telephone number, documents, vehicle registration plate) are at all times true, accurate, complete and up to date. In the event of a change of data, the user is obliged to update them without undue delay in the profile settings. The user is liable for any damage caused by the provision of untrue data.

The user is obliged to protect their access passwords and login credentials against loss, theft or misuse by third parties. Sharing an account or delegating the performance of transport to unverified third parties is strictly prohibited. The account holder is liable for any misuse of the account, for Orders placed and for any damage arising under the user’s identity.

The Operator reserves the right to unilaterally, without prior notice and without any financial compensation, temporarily suspend or permanently cancel (block) a user account in the event of a breach of these Terms, suspicion of fraudulent or speculative conduct, repeated negative ratings (below the threshold specified in Article 14) or rude conduct towards other users.

4. Weight and safety conditions of Shipments

The Talobox Platform serves primarily for the crowdshipping transport of parcels and for the sharing of travel costs. A single Order may contain one or more individual pieces. The Platform does not set fixed maximum dimensions for a Shipment.

When submitting a request in the Application, the Sender is obliged to truthfully provide a description of the Shipment, the total number of pieces and their weight. Shipment dimensions are not entered in the Application.

The Shipment must fit safely into the space reserved for cargo in the Driver’s vehicle (e.g. boot, load area, or space with folded seats). The load must not endanger the Driver or passengers – in particular it must not block visibility, hinder vehicle control, or become loose or shift during the journey. Before starting the journey, the Driver must securely stow and fasten the load in accordance with applicable road traffic rules.

The Driver assesses suitability of the Shipment at the pick-up location. The Driver has the full right, at the place of loading, to refuse takeover of a load or Shipment if it does not fit in the vehicle, cannot be safely secured, endangers driving safety, or otherwise prevents safe transport.

The Sender is legally obliged to pack or prepare each individual piece of the Shipment properly, safely and thoroughly before handing it over to the Driver, having regard to its nature and fragility (e.g. cardboard box, protective blankets for bulky items), so that the goods withstand ordinary handling, vibration and transport in the Driver’s vehicle.

Strictly prohibited contents of a Shipment, excluded from transport:

• Narcotic substances, psychotropic substances, precursors, illegal drugs and any narcotics.
• Weapons (firearms, bladed weapons, blank-firing weapons), their components, ammunition, military material, explosives, pyrotechnics and detonating substances.
• Flammable, corrosive, toxic, radioactive, infectious, self-igniting or otherwise chemically hazardous substances subject to the international ADR regulations.
• Live or dead animals, protected species of fauna and flora.
• Stolen goods, smuggled commodities, counterfeit items and objects originating from criminal activity or infringing copyright and intellectual property rights.
• Human remains, urns containing ashes, organs intended for transplantation or biological medical material.
• Pressure vessels, gas cylinders, quicklime, batteries not complying with transport standards, and any other goods whose possession or transport is prohibited by the legal regulations of the Slovak Republic, the EU or of transit countries.

5. Legal status, declarations and obligations of the Driver

The Driver performs the transport activity as a completely independent party, in their own name, on their own responsibility, at their own expense (fuel, vehicle wear and tear, insurance) and at their own risk. No employment relationship whatsoever arises, exists or shall be inferred between the Driver and the Operator (mtech global s. r. o.) under Slovak Act No. 311/2001 Coll., the Labour Code, as amended – in particular no employment contract, no agreement on work performed outside an employment relationship, no public-service relationship, no commercial agency and no mandate or commission structure. The Driver is not an employee of the Operator, is not subject to the Operator’s instructions regarding working time, is not entitled to leave, minimum wage, severance pay or any other entitlements under the Labour Code, and is under no obligation to accept any particular Order.

The Driver bindingly declares that they hold a valid driving licence, recognised under applicable legislation, for the category of vehicles with which they perform the transport. The Driver further declares that the motor vehicle used complies with all conditions for operation on public roads, has a valid roadworthiness and emissions test (STK/EK) and has duly concluded and paid compulsory third-party motor vehicle liability insurance.

The Driver is unconditionally obliged to produce detailed and sharp photographic documentation of the physical condition and packaging of the Shipment at the moment of its physical takeover from the Sender, and subsequently identical photographic documentation at the moment of its physical handover to the Recipient. These photographs constitute key evidence for the system validation of the Order.

Under no circumstances, except in the event of a direct threat to life or health, may the Driver arbitrarily open the Shipment, examine its contents, breach its protective packaging, intentionally damage or destroy it, misappropriate it or unlawfully retain it. Such conduct results in immediate cancellation of the account and referral of the matter to the Police Force of the Slovak Republic.

A Driver who has accepted an Order through the Platform is obliged to perform the transport in person. Delegating, selling, assigning or handing over the ride to an unverified third party (including family members) is strictly prohibited, under penalty of permanent exclusion from the Platform.

The Driver acknowledges that funds received from Senders are in the nature of a contribution towards fuel and operating costs associated with performing the given route. The Driver acknowledges and agrees that they are responsible for the proper fulfilment of any tax and levy obligations arising from income/contributions received through the Platform in accordance with Act No. 595/2003 Coll. on Income Tax, as amended (e.g. as occasional income under Section 8 if the statutory exemption thresholds are exceeded). The Operator does not act as a tax payer or tax adviser for users. No relationship establishing commercial profit arises between the Driver and the Operator.

6. Permitted and prohibited means of performing the transport

For safety and logistical reasons, the transport of Shipments intermediated through the Talobox digital Platform is permitted exclusively by the following means: on foot, by non-motorised bicycle, e-bike, motorcycle, scooter, tricycle or passenger/utility motor vehicle (van) with a maximum permissible total weight not exceeding 3,500 kg (category B driving licence).

The use of heavy goods vehicles, trucks, heavy machinery or vehicles with a total weight exceeding 3,500 kg for the fulfilment of Orders obtained from the Platform is strictly prohibited, and the system will not allow such vehicles to be verified.

7. Pricing structure, fees and cashless payment terms

The total price of each Order consists of (i) the Driver’s remuneration (fuel and travel contribution) and (ii) the Application service fee. When a request is submitted, the Platform calculates the minimum Driver remuneration based on route length. The Sender may voluntarily increase this remuneration (e.g. for a heavier parcel, stairs or urgency). Reducing it below the calculated minimum is not possible; the system will not create such an Order. The Application service fee is always added to the Driver’s remuneration (minimum or increased).

(a) Minimum fuel and travel contribution for the Driver: For routes up to and including 50 km it is € 8.00. For routes longer than 50 km the minimum is calculated as: base € 8.00 + a variable component of € 0.0375 per kilometre. If the Sender does not increase the remuneration, this calculated minimum applies.

(b) Application service fee: A fixed € 2.00 for routes up to 50 km, provided the Driver’s remuneration does not exceed € 12.00. If, on a route up to 50 km, the Sender voluntarily increases the Driver’s remuneration to € 12.00 or more, the service fee is € 2.00 + 1.5 % of the total invoiced amount (Driver remuneration + service fee). For routes over 50 km the fee is: fixed € 2.00 + a variable commission of 10 % of the Driver’s remuneration.

(c) Driver registration fee: Activating a Driver profile in the “Become a driver” process (including identity verification) incurs a one-off registration fee of € 2.20, payable by card during registration.

(d) Transit nature of the contribution and Platform revenue: The amount designated as Driver remuneration (fuel and travel contribution) is, in legal and accounting terms, a pass-through contribution to a third party (transit amount). The Operator (mtech global s.r.o.) does not acquire ownership of this amount, does not record it as its own revenue, turnover or transport income, and acts solely as payment intermediary between Sender and Driver. The Operator’s revenue and invoiced consideration to the Sender is exclusively the Application service fee under paragraph (b). VAT and income tax of the Operator apply only to this service fee (after deduction of payment gateway fees), not to the total Order amount. The Driver’s contribution is credited directly to the Driver’s verified payment account via Stripe Connect; the Operator does not record it as a receipt on its own business account.

All prices shown in the Application are final and include VAT under applicable law (where the Operator is a VAT-registered person).

Cashless-only system: The Platform operates on 100 % digital cashless settlement. Any cash payments between Sender, Driver or Recipient are strictly prohibited. Payment for intermediation and transport is made in advance by card or digital wallet (Apple Pay / Google Pay) via Stripe.

Authorisation and settlement: When an Order is created, the Platform authorises (blocks) the agreed total amount on the Sender’s card via Stripe; funds are not yet captured. After a Driver is assigned and the Order is accepted, the payment authorisation is adjusted so that the Driver’s contribution is routed directly to the Driver’s verified Stripe Connect account and the Application service fee remains with the Operator. Capture occurs only upon successful delivery of the Shipment (PIN confirmation). Upon capture, the service fee is credited to the Operator and the Driver’s contribution is credited to the Driver’s Connect account according to Stripe rules.

Driver-search time limit: If no Driver is found and confirmed within 6 calendar days of Order creation while the request is searching for a Driver, the Platform automatically cancels the Order and releases the pre-authorised amount on the Sender’s card in full (100 %) without cancellation fees.

8. Cancellation terms, cancellation of Orders and penalties

The cancellation of an Order and the associated contractual penalties are governed by the rules set out below, to which the user expressly agrees when creating or accepting an Order. These rules do not affect the statutory right of a consumer to withdraw from the contract under Article 13 of these Terms.

Cancellation rules and penalties applied to the Sender:

• Cancellation of an Order within the interval of 0 to 5 minutes (inclusive) from the moment of its payment or confirmation is completely FREE OF CHARGE, without any penalties, and 100 % of the amount paid is refunded to the Sender.
• Cancellation of an Order 6 or more minutes after the moment of payment, provided that the assigned Driver is, according to the Platform’s GPS data, not yet at the pick-up (loading) location: the Sender is charged a cancellation penalty of € 3.00, of which € 2.00 is paid to the Driver as compensation for the loss of time and € 1.00 is retained by the Operator to cover Stripe transaction costs, taxes and fees (invoice described as “Order cancellation”). The remainder of the amount is refunded to the Sender.
• Cancellation at the moment of pick-up: the Sender is charged a fixed penalty of € 3.00 together with a variable penalty of 10 % of the expected fuel contribution for the Driver. Of the fixed part, € 2.00 goes to the Driver and € 1.00 to the Operator; the variable part goes to the Driver. The remaining balance is refunded to the Sender.

Cancellation rules and penalties applied to the Driver:

• If the Driver voluntarily cancels an Order that has already been accepted and confirmed, a contractual penalty of € 2.50 will be charged immediately against their Virtual wallet in the application (of which € 2.00 is forfeited in favour of the Operator as a sanction for undermining the reliability of the Platform and € 0.50 covers Stripe transaction fees).
• The Driver acknowledges that, since the Platform operates on a 100 % cashless system and Drivers do not top up any credit in advance, their Virtual wallet may temporarily show a negative balance as a result of an imposed penalty. Such negative balance is automatically set off against the nearest fuel contributions credited for further successfully delivered Orders, until the debt towards the Operator is fully settled. The Operator reserves the right to temporarily restrict or completely block the acceptance of new rides if the negative balance on the Driver’s account exceeds € -5.00.

9. Price, acceptance of the offer and conclusion of the contract

Pricing: When a request is submitted, the Platform calculates the minimum Driver remuneration based on route length (Article 7). The Sender either keeps this minimum amount or voluntarily increases it. Going below the calculated minimum is not possible. The Application service fee is added to the Driver’s remuneration; the resulting total is the amount the Sender pays cashlessly under Article 7.

Acceptance or refusal: A Driver to whom the request is shown may accept the offer at the price set by the Sender, or refuse it. The Driver does not set or change the Order price.

Conclusion of the carriage contract: When the Driver accepts the Sender’s request in the Application, the contract of carriage of goods between these two users is duly and mutually concluded. From that moment the delivery price is final, fixed and unchangeable for both parties. The Driver is then legally obliged to attend the pick-up point and deliver the Shipment; otherwise sanctions under Article 8 of these Terms apply.

10. Delivery verification by means of PIN codes

Upon successful matching and generation of an Order, the Talobox system assigns this logistics cycle a unique, randomly generated 6-character alphanumeric PIN code (capital letters A–Z and digits 0–9). The Sender is obliged to communicate this PIN code without undue delay and by a secure route to the Recipient of the Shipment at the destination.

The Driver does not have this PIN code available in their application and has no technical means of marking the Order in the system as successfully “Delivered” unless the Recipient communicates this PIN code to them upon the physical takeover of the parcel and the Driver correctly enters it into the relevant field of the application.

Without successful verification of the correctness of the PIN code and without the simultaneous upload of the final handover photographic documentation, the contract of carriage is not deemed to have been performed and the Driver acquires no system entitlement to have the fuel contribution credited.

11. Procedure where the Shipment cannot be delivered (contingency plan and reverse logistics)

The 15-minute rule and GPS validation: if the Driver arrives at the destination specified in the Order and the Recipient cannot be reached, does not respond to the doorbell and repeatedly (at least 3 times) does not answer the telephone number entered in the Application, the Driver is strictly obliged to remain physically at the place of delivery for at least 15 (in words: fifteen) minutes. After the expiry of this period, the Driver is entitled to activate the “Recipient did not show up” function in the Application. The system will then verify the Driver’s presence at the destination address via GPS coordinates, automatically close the Order as “Completed” and credit the Driver with the full amount of the original fuel contribution as if delivery had duly taken place.

Handling of an unaccepted Shipment (reverse logistics): closing the Order under the preceding paragraph does not extinguish the obligation to handle the Shipment in accordance with the law. The Driver must not discard the Shipment, leave it unattended in a public place, or open it arbitrarily. The Driver is obliged to contact the Sender without undue delay via the internal chat and to agree on the procedure for returning the Shipment.

Financial terms of the return delivery: if the Driver and the Sender agree on the return of the Shipment (under this Article), the Sender is obliged to pay the Driver, for this return transport, financial compensation equal to 100 % of the original fuel contribution. This additional payment will be made cashlessly directly through the payment interface of the Application by initiating a reverse logistics request; cash payments are excluded.

Forfeiture and disposal of the Shipment: if the Sender refuses to pay the Driver the surcharge for the return delivery, fails to provide cooperation, or cannot be contacted through the internal communication within 7 calendar days of the unsuccessful delivery attempt to the Recipient, the Shipment is legally forfeited. After the expiry of 30 (in words: thirty) days from the unsuccessful delivery, the Driver is entitled to dispose of such forfeited parcel in an environmentally sound manner at the Sender’s expense, or to donate it for charitable purposes. In such a case the Sender loses any claim to compensation for damage and acknowledges that this measure serves as a preventive measure against irresponsible conduct and the non-collection of parcels.

12. Complaints procedure of the Platform

A user acting as a consumer has the full right to lodge a complaint regarding the quality and functionality of the digital intermediation service provided, in accordance with Act No. 108/2024 Coll. on Consumer Protection and on Amendments to Certain Acts, as amended. A complaint may not concern the performance of the physical transport itself, for which the Driver is solely responsible.

Permissible methods and forms of lodging an official complaint:

• By electronic mail, by sending a detailed submission to the e-mail address: reklamacie@talobox.com
• Through the dedicated complaint form directly in the detail of the specific Order in the application.
• In writing, sent to the address of the Operator’s registered office, mtech global s. r. o., marked “Complaint – Talobox”.

Mandatory particulars of every complaint lodged:

• Precise identification of the user, including first name, surname and the e-mail address associated with the account.
• The unambiguous system number of the Order to which the alleged failure relates.
• A chronological and detailed description of the defect, system outage or breach of the Terms.
• A clearly formulated request as to the manner of settling the complaint (e.g. correction of the error, provision of a discount, refund of the service fee).
• Relevant photographic documentation or screenshots attached, evidencing the facts asserted.

Time limits and supervision over the handling of complaints:

After reviewing the formal particulars, the Operator will confirm receipt of the complaint electronically without undue delay, and no later than within 3 working days of its proper delivery.

Every complaint lodged will be thoroughly assessed and settled within the statutory period of no later than 30 days from the date on which it was lodged. The user will be transparently informed of the outcome, the manner of settlement or the reasoned rejection of the complaint by e-mail.

If the Operator rejects a consumer’s complaint, or does not settle it to the user’s satisfaction, the consumer has the right to turn to the Slovak Trade Inspection (Slovenská obchodná inšpekcia, SOI) as the supervisory authority, and equally to make use of alternative dispute resolution (ADR) under Act No. 391/2015 Coll. on Alternative Resolution of Consumer Disputes, as amended. Contact: Slovak Trade Inspection, Central Inspectorate – ADR Department, Bajkalská 21/A, P. O. Box 29, 827 99 Bratislava 27, Slovak Republic, web: www.soi.sk, e-mail: ars@soi.sk.

A direct link to the European online dispute resolution (ODR) platform is available at: https://ec.europa.eu/consumers/odr

13. Consumer’s right of withdrawal from a distance contract

A user who is a consumer has the right, pursuant to Act No. 108/2024 Coll. on Consumer Protection and on Amendments to Certain Acts, as amended, to withdraw from the contract for the provision of digital services (i.e. from the contract for the use of the Platform and for intermediation) concluded at a distance, without giving any reason and without any penalty, within 14 calendar days from the day on which that contract was concluded (i.e. from the moment registration is completed, or from the moment a contract for the provision of a specific intermediation service is concluded). Before the conclusion of the contract, the Operator provides the consumer with the pre-contractual information required by the aforementioned Act, including information about the right of withdrawal and about the model withdrawal form.

Withdrawal may be exercised by any unequivocal statement, in particular by sending an e-mail to info@talobox.com or in writing to the address of the Operator’s registered office. The consumer may also use the model withdrawal form annexed to Act No. 108/2024 Coll. on Consumer Protection and on Amendments to Certain Acts. To meet the deadline, it is sufficient to dispatch the withdrawal no later than on the final day of the 14-day period. The Operator will confirm receipt of the withdrawal to the consumer without undue delay.

Loss of the right of withdrawal for services already provided and for digital content: the consumer acknowledges and expressly agrees that the Operator will commence the provision of the service (intermediation of transport and full access to the functions of the Platform, in particular publication of the request, matching with a Driver and authorisation of the payment) before the expiry of the 14-day withdrawal period, on the basis of the consumer’s express request made by submitting an Order or by activating a Driver profile. The consumer has been expressly instructed and hereby confirms that, in accordance with the relevant provisions of Act No. 108/2024 Coll. on Consumer Protection and on Amendments to Certain Acts, they lose the right to withdraw from a contract for the provision of services after the service has been fully performed, where performance began with the consumer’s express consent and with the consumer’s statement that they have been duly informed that, by giving such consent, they lose the right of withdrawal once the service has been fully performed; and that, in accordance with Section 7(6)(l) of Act No. 108/2024 Coll. on Consumer Protection and on Amendments to Certain Acts, the consumer has no right to withdraw from a contract for the supply of digital content not supplied on a tangible medium, where its supply began with the consumer’s express consent and with the consumer’s statement that they have been duly informed of the loss of the right of withdrawal.

For the purposes of this Article, full performance of the service is deemed to be, in particular: (a) in the case of the Sender, the moment the Order is successfully matched with a Driver and the contract of carriage under Article 9 of these Terms is concluded; (b) in the case of the Driver, the moment the identity verification (KYC) is completed and the Driver profile is activated under Article 19 of these Terms.

If the consumer withdraws from a contract for the provision of services whose performance was commenced at the consumer’s express request before the expiry of the withdrawal period, but the service has not been provided in full, the consumer shall pay the Operator a proportionate part of the price corresponding to the extent of the performance already provided as at the date of withdrawal, in accordance with the relevant provisions of Act No. 108/2024 Coll. on Consumer Protection and on Amendments to Certain Acts. The Operator will refund the remaining funds paid to the consumer without undue delay, and no later than within 14 days of the withdrawal, using the same means of payment by which they were received, through the Stripe payment gateway, unless the consumer expressly agrees otherwise; the consumer shall bear no fees in connection with such refund.

The right of withdrawal under this Article applies exclusively to the contractual relationship between the consumer and the Operator (the provision of the digital intermediation service). It does not apply to the contract for the carriage of goods concluded between the Sender and the Driver, the cancellation of which is governed by the cancellation terms under Article 8 of these Terms and by the relevant provisions of Sections 765 et seq. of the Slovak Civil Code.

14. Rating system and the exclusive White Glove status

After the successful completion of the transport cycle (verification of the PIN code), the Sender has the right and the possibility, through the Platform, to rate the Driver’s performance, punctuality and conduct on an interactive scale from 1 to 5 stars, and optionally to add a written review.

Drivers who consistently achieve top results and whose average system rating does not fall below the threshold of 4.9 out of 5 stars automatically obtain the exclusive “White Glove” status (Elite Deliverer).

The White Glove status entitles the Driver to priority display, exclusive acceptance and priority access to the most valuable, bulky and best-remunerated Orders within their geographical area.

15. Route optimisation and consolidation (Smart Batching)

The technological core of the Talobox platform is designed on the basis of the sharing economy and the ecological optimisation of routes. The Driver is entitled, within a single ride, to simultaneously take over, combine and deliver several independent Shipments from different Senders.

The Platform algorithm automatically suggests to the Driver the addition of further suitable Shipments to their active transport cycle (Smart Batching), exclusively on the condition that the loading or unloading locations of these additional shipments lie within a maximum radius of 25 km from their originally planned optimal route.

16. Binding nature of internal communication via the integrated Chat

For the operational resolution of transport details, meeting points or the specification of times, users are obliged to use exclusively the integrated communication system (chat) built directly into the detail of the relevant active Order in the application.

17. Informative overviews of fuel contributions

The Platform automatically generates and archives, in the profile of each Driver, a comprehensive chronological overview of all rides completed and fuel contributions received, with the option of exporting it to PDF or CSV format.

The user expressly acknowledges that this system export serves exclusively as a personal overview of cost compensation and does not replace any commercial accounting document or invoice, as the Platform does not process the Driver’s business profit. The Driver is solely responsible for maintaining any records and for complying with obligations under Act No. 595/2003 Coll. on Income Tax, as amended.

18. Engagement of external logistics services (Plan B)

If the Sender’s request is specific and no suitable Driver is found in the Platform’s system within 24 hours from the moment the Order is published, the application will offer the Sender the option of transferring the delivery to an external courier company subject to partner availability in the app.

Upon activation of Plan B, the transport relationship is governed exclusively and unconditionally by the terms and conditions of the relevant courier company. In such a case, the operator of Talobox is not liable for the course of the delivery, for delays, or for damage caused by the external carrier.

19. Identity verification (KYC) and account blocking

In order to protect the safety of the community and the payout of fuel contributions, the Operator requires the identity verification of Drivers. New Drivers complete KYC during the “Become a driver” registration process through Stripe Connect: Stripe verifies the identity document (typically an identity card or passport) and the related data required for transfers. The activation of a Driver profile includes a one-off registration fee of € 2.20 pursuant to Article 7 of these Terms. Without the successful completion of this verification, the Driver cannot receive fuel contributions for deliveries.

The Operator has the right to block the account of any user immediately, unilaterally and without financial compensation upon detection of a breach of these Terms, manipulation of the GPS location, suspicion of financial fraud, or in the event of repeated complaints from Senders about the quality of delivery.

20. Legislative framework for the protection of personal data

The Operator processes the personal data of users in strict compliance with Regulation (EU) 2016/679 of the European Parliament and of the Council (GDPR) and with Slovak Act No. 18/2018 Coll. on Personal Data Protection and on the amendment of certain acts, as amended.

Complete, detailed and binding information on the scope of data processing, retention periods and the rights of data subjects is set out in the separate document “Privacy Policy”, which forms an inseparable part of these Terms.

By registering, the user confirms that they acknowledge the Operator’s obligation to disclose transaction data and the identity of persons to the competent tax authorities under the mandatory reporting regime pursuant to European Directive DAC7 (Council Directive (EU) 2021/514), implemented in the Slovak Republic by Act No. 442/2012 Coll. on International Assistance and Cooperation in Tax Administration, as amended.

21. Prohibited conduct, circumvention of the system, transparency and sanctions

Prohibition of circumventing the system and of cash: any direct or indirect circumvention of the Platform’s payment system, including any acceptance, demand or offer of cash payment (e.g. cancelling an Order after obtaining contact details and subsequently delivering for cash in hand outside the infrastructure) is strictly prohibited and gives rise to the right to immediately and permanently block the accounts of both parties involved.

Prohibition of rude conduct: verbal, written or physical assault, threats, discrimination, misuse of the internal chat, or any other gross breach of the principles of decent conduct towards another user or towards the Platform’s technical support is grounds for the immediate cancellation of the account without the possibility of re-registration.

Declaration of transparency and zero tolerance: the Talobox Platform applies a policy of absolute zero tolerance towards any attempts to distribute illegal goods, to commit fraud or theft. In order to protect honest Drivers from being unwittingly drawn into criminal activity and to deter speculators, the Platform’s systems record and archive relevant identifiers (e.g. IP addresses, telephone numbers, technical device IDs), and Drivers undergo KYC identity verification via Stripe Connect (identity card / identity document), including the data required for payouts.

Digital evidence (photographic documentation and GPS tracking): in order to ensure safety, the Platform mandatorily requires and retains: (a) detailed digital photographs of the Shipment taken by the Driver at takeover and handover, which serve as evidence of the physical condition of the parcel; (b) geolocation tracking and recording of the Driver’s position in real time during the active transport (from acceptance / pick-up until the entry of the verification PIN code by the Recipient).

Cooperation with the Police Force of the Slovak Republic: in the event of any reasonable suspicion that a crime, offence or administrative infraction has been committed (e.g. discovery of prohibited contents, fraudulent conduct or suspicion of theft), the Operator will, without undue delay, proactively and to the full extent, provide all collected digital evidence, including photographs of parcels, chat history and GPS route maps, directly to the Police Force of the Slovak Republic and to the public prosecutor’s office.

Loss of anonymity and legal consequences: by registering, every Sender and Driver acknowledges that, owing to continuous GPS tracking and the mandatory photographing of parcels, the Platform cannot serve as an anonymous tool for illegal activity. Any attempt to breach the laws of the Slovak Republic will result in the immediate cancellation of the account and the direct initiation of criminal proceedings, with the complete digital trail being handed over to the investigating authorities.

22. Dispute resolution, alternative dispute resolution and jurisdiction

In the relationship between the Sender and the Driver, the Talobox digital platform does not act as a judge, a public authority or a certified arbitrator. In the event of a civil-law dispute, the Operator will provide both parties and the state authorities with maximum data cooperation (chat transcript, GPS coordinates, timestamps, photographs).

Pursuant to Act No. 391/2015 Coll. on Alternative Resolution of Consumer Disputes, as amended, the consumer has the right to turn to an alternative dispute resolution entity, namely the Slovak Trade Inspection (Slovenská obchodná inšpekcia), Central Inspectorate – ADR Department, Bajkalská 21/A, P. O. Box 29, 827 99 Bratislava 27, Slovak Republic, web: www.soi.sk, or to use the European online dispute resolution platform: https://ec.europa.eu/consumers/odr.

The consumer is also entitled to bring their claim before the competent court. The choice of law and the contractual arrangements on jurisdiction under Article 29 of these Terms cannot deprive a consumer of the protection afforded to them by the mandatory provisions of the law of the country of their habitual residence.

23. Limitation of the Operator’s liability

The Operator (mtech global s. r. o.) bears legal liability exclusively for the technical availability, cyber security and proper software functionality of the Platform’s software environment. The Operator is not liable for the acts, omissions, misconduct, delays or the quality of the services provided by independent Drivers. As a provider of information society services, the Operator is not liable for content stored by users to the extent set out in Act No. 22/2004 Coll. on Electronic Commerce, as amended, and in Regulation (EU) 2022/2065 (the Digital Services Act).

The maximum, aggregate and total financial liability of the Operator towards any user for any proven claims, damage or loss arising from the use of the Platform is strictly limited to the aggregate amount of the Service fees actually paid by that user to the Operator over the period of the last 12 calendar months preceding the occurrence of the damage. This limitation does not apply in cases where a limitation of liability is prohibited by mandatory provisions of law, in particular in the case of damage caused intentionally or by gross negligence and damage to a person’s natural rights (health and life).

Under no circumstances is the Operator liable for indirect damage, consequential damage, lost fuel contributions and travel costs of the Sender or the Driver, loss of business opportunities, shortfalls in anticipated contributions, or loss of data.

The Operator bears no liability for any damage, loss, destruction, delay, confiscation or theft of a Shipment during the transport cycle performed by the Driver. These risks are fully covered by the contractual relationship between the Sender and the Driver under Sections 765 et seq. of the Slovak Civil Code.

24. Force Majeure provisions

No contracting party (the Operator, the Sender, the Driver) is liable for any failure to perform, restriction of performance or delay in performing its obligations under these Terms where such failure was caused by circumstances that were objectively unforeseeable and unavoidable and beyond any reasonable control of the affected party (Force Majeure).

For the purposes of these Terms, circumstances of Force Majeure include in particular: natural disasters (earthquakes, floods, windstorms), epidemics, pandemics, states of war, mobilisations, terrorist attacks, nationwide strikes, massive power outages, global internet connectivity outages, legislative interventions and state restrictions, or massive cyber attacks on the Google Firebase cloud infrastructure.

If circumstances of Force Majeure continue uninterrupted for a period exceeding 30 calendar days, each of the parties involved has the full right to withdraw from the contractual relationship without the obligation to pay the other party any penalties or compensation for damage.

25. Grant of licence to uploaded photographs and Content

Upon uploading any photograph, visual record, description of a Shipment or textual content into the Platform interface (hereinafter the “Content”), the user automatically grants mtech global s. r. o. a royalty-free, non-exclusive, sub-licensable licence, unlimited in territory and time, to use such Content.

The scope of the licence granted includes in particular the Operator’s right to store, display, transmit, technically process and make available such Content within the functions of the Platform (e.g. displaying the status of a parcel, verifying the integrity of the packaging when settling a complaint).

The user declares in good faith that they are the sole author or the authorised holder of all copyright and proprietary rights to the uploaded Content and that, by publishing it in the application, they do not infringe the personality rights or the property rights of any third parties.

The licence granted automatically expires upon the permanent deletion of the relevant Content from the Platform environment or upon the cancellation of the account, with the exception of Content that has become part of the official archived transaction records (disputes, complaints, damage), where the licence subsists for the duration of the mandatory retention period under Article 5 of the Privacy Policy.

26. Sole responsibility for user Content

Full and sole legal responsibility for any type of textual or visual Content uploaded, published or transmitted through the Platform (e.g. parcel descriptions, photographs of bulky goods, chat messages, written reviews) rests with the user from whose account the Content was generated.

The user is strictly obliged to ensure that the Content they upload does not conflict with the applicable legal regulations of the Slovak Republic and the EU, does not infringe intellectual property rights or copyright, and does not contain elements of hate speech, vulgarities, erotic material, defamation, or otherwise contravene good morals.

The Operator bears no legal or material responsibility for the content of messages, photographs and ratings entered by users. The user concerned is fully liable for any interference with the rights of third parties or for damage caused by illegal content.

27. Right to moderate, edit and remove content

The Operator reserves the full and unilateral right, without the need for prior notice, consent or explanation, to immediately remove, edit, censor or completely block any user Content which, in its reasoned discretion, breaches these Terms, the legal order of the Slovak Republic or good morals.

The Operator has the right to delete any Content (in particular transport offers, listings or photographs) which displays manifest signs of speculative, fictitious, misleading or fraudulent conduct aimed at harming other users, without any compensation.

In the event of repeated or particularly serious breaches of the rules on prohibited content, the Operator has the right to proceed to the immediate suspension or the definitive cancellation of the user’s account.

28. Declaration of professional approach and system maintenance

mtech global s. r. o. declares that it devotes, and will continue to devote, maximum effort, professionalism and professional care to the administration, technical development, monitoring and overall security of the digital environment of the Talobox platform, with the aim of eliminating risks.

The Operator is fully entitled, even without the prior consent or notification of users, to carry out ongoing technical modifications, innovations, design changes or temporary outages (restrictions of functionality) of the Platform for the purposes of planned maintenance, system updates, the correction of critical errors or the strengthening of cyber security.

29. Final provisions, effectiveness and amendments to the Terms

These Terms and Conditions acquire full validity, effectiveness and contractual binding force on the day of their official publication and implementation in the interface of the Talobox Platform.

The Operator reserves the right to unilaterally amend, supplement or update these Terms at any time (e.g. due to price adjustments, the implementation of new functions, or legislative changes in the Slovak Republic). Users will be informed of every amendment by notification in the Platform at least 14 days before the new wording takes effect.

If a user does not agree with the updated wording of the Terms, they have the full right to cancel their account free of charge before the date on which the changes take effect. If the user continues to actively use the application after the changes take effect, this is deemed to constitute unconditional consent to the new wording of the Terms.

If any provision of these Terms becomes invalid, ineffective or unenforceable, this shall not affect the validity and effectiveness of the remaining provisions. The invalid provision shall be replaced by a new one whose legal and economic purpose comes closest to the original intention.

These Terms, as well as all contractual relations and any court disputes arising from them, are governed by the law of the Slovak Republic and, where applicable, by directly effective European Union law. Disputes shall be resolved by the courts of the Slovak Republic; in relation to users who are not consumers, the locally competent court shall be the general court determined by the Operator’s registered office. The mandatory provisions of consumer protection legislation, including the consumer’s right to bring proceedings before the courts of the country of their habitual residence, remain unaffected.

An inseparable, substantively linked and integral part of these Terms and Conditions is the separate document: Privacy Policy.