FAQ
Frequently asked questions about Talobox delivery
Answers to the most common questions about pricing, delivery, packing, safety and driving on the Talobox platform.
How does express parcel delivery with Talobox work?
With Talobox you send a parcel by connecting with a driver already heading your way. Shared delivery without sorting depots – express and ecological. Base price from € 10 including the service fee.
How much does it cost to send a parcel with Talobox?
Short routes up to 40 km from € 10 (€ 7.50 trip contribution for the driver + € 2.50 app service fee). Above 40 km the minimum increases by € 0.05 per kilometre. The sender may voluntarily increase the trip contribution above the calculated minimum (e.g. for a heavier parcel or speed); reducing below the minimum is not possible. You always see the final price before paying.
How fast does Talobox deliver a parcel?
Talobox is direct express delivery – the driver picks up the parcel at the agreed place (at home, in a shop or warehouse) and takes it straight to the recipient, without a depot stop. Speed depends on the route, distance and pick-up time – you see the delivery estimate in the app before paying. On shorter daytime routes we often deliver the same day; on longer ones (e.g. cross-country) delivery may happen at night or the next day. Classic courier services usually deliver on the next working day.
How does Talobox delivery work?
In the app you enter the route, shipment description and price (the distance-based minimum or a higher amount). Drivers on the route may accept the request; acceptance concludes the carriage contract. Card payment is first only authorised (held) and you track the parcel via GPS. On handover the recipient tells the driver the 6-character PIN, the driver enters it in the app, and only then is payment captured and the contribution released to the driver.
Do I need a label to send a parcel with Talobox?
No. With Talobox you do not need a printer or address label. Before handover, however, prepare the shipment properly and securely for transport and hand it straight to the driver – extra courier packaging is not required.
Is fast delivery with Talobox safe?
Every driver must complete identity verification (KYC) via Stripe Connect – an identity document is verified (typically ID card or passport). Payment is authorised on the card when the order is placed and captured only after the PIN is entered on delivery. You get live GPS, shipment photos and a digital trail – Talobox is not anonymous transport. We are not, however, a carrier or parcel insurer.
How do I become a driver and get a travel contribution?
Register in the app as a driver, complete identity verification, add your vehicle and start accepting orders on your route. After delivery you receive a fuel and travel contribution – ideal for trips you would make anyway.
How much is driver registration?
Driver registration is free – there is no fee to activate the Become a driver profile. Before accepting orders and receiving payouts, however, you must successfully complete identity verification (KYC) via Stripe Connect.
Do I have to photograph the parcel at loading and unloading?
Yes. The driver must photograph the parcel before loading (at pick-up from the sender) and at unloading (at handover to the recipient). Photos are part of the transport confirmation under the Terms.
How large a parcel can I send with Talobox?
Talobox does not set fixed maximum dimensions. When requesting you enter a content description and an indicative size category (small – handheld, medium – seat, large – boot, van up to 3.5 t); weight should always be stated and is mandatory for heavy shipments. The shipment must fit safely in the vehicle, must not endanger driving and must be properly packed. The driver assesses the load at pick-up and may refuse takeover.
What if the shipment is lost or damaged?
Talobox is not a carrier or insurer – liability for carriage rests with the driver under the Terms. For damage to, loss of or destruction of the shipment during transport, the driver is liable for the full amount of the damage actually incurred; the € 500 figure (indicative per-item value under the Terms) is not an upper limit of compensation. Above € 500 we recommend arranging your own insurance outside Talobox. Talobox creates a digital trail (GPS, photos, chat, payment, verified driver). If there is a problem, contact support; if a crime is suspected, we may provide records to authorities as permitted by law and the Terms.
Can I send valuable items with Talobox?
Cash, jewellery, precious metals and stones, securities and payment cards are completely excluded from carriage under the Terms. The platform is intended for items worth up to € 500 per piece; if a higher value is truthfully stated, the driver remains liable under the Terms and we recommend arranging your own insurance outside Talobox. The platform does not insure shipments.